Work at Aloe Boutique Hotel & Suites
Ble Collection, a full-scale hotels & villas management company, wish to hire: RESERVATIONS MANAGER.
Skills & Recruitments:
- Experience in a 4* or 5* boutique hotel environment
- Excellent command of the English language, both oral and verbal.Knowledge of any other language will be considered an asset.
- Knowledge of booking softwares.
- Great levels of customer service.
- Polite and confident
- Customer-focused orientation
- Ability in multitasking and time-management
- Handles guest needs, inquiries and requests
- Taking enquiries over phone and website
- Displaying great levels of customer service
- Process all reservation requests, changes, and cancellations received by phone, fax, or mail.
- Answer questions about property facilities/services and room accommodations.
- Tracking all reservations picked up from all on-line channels like hotel websites, OTA, GDS, and other third parties.
- Handling external systems like channel Manager, Web booking engines, Rate comparison tools, Online Travel Agents extranets, etc.
- Excellent knowledge and specialization in handling OTA’s like Booking, Expedia, and more.