Reservations Manager

Work at Aloe Boutique Hotel & Suites

Ble Collection, a full-scale hotels & villas management company, wish to hire: RESERVATIONS MANAGER.

Skills & Recruitments:

  • Experience in a 4* or 5* boutique hotel environment
  • Excellent command of the English language, both oral and verbal.Knowledge of any other language will be considered an asset.
  • Knowledge of booking softwares.
  • Great levels of customer service.
  • Polite and confident
  • Customer-focused orientation
  • Ability in multitasking and time-management

Tasks:

  • Handles guest needs, inquiries and requests
  • Taking enquiries over phone and website
  • Displaying great levels of customer service
  • Process all reservation requests, changes, and cancellations received by phone, fax, or mail.
  • Answer questions about property facilities/services and room accommodations.
  • Tracking all reservations picked up from all on-line channels like hotel websites, OTA, GDS, and other third parties.
  • Handling external systems like channel Manager, Web booking engines, Rate comparison tools, Online Travel Agents extranets, etc.
  • Excellent knowledge and specialization in handling OTA’s like Booking, Expedia, and more.

Career opportunities

If you wish to become a member of BLE Collection team, please send us your CV and motivation letter to info@blecollection.gr and our Human Resource department will get in touch with you shortly.